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USDA launches AskUSDA to improve customer experience

U.S. Secretary of Agriculture Sonny Perdue announced the official launch of the U.S. Department of Agriculture’s (USDA) AskUSDA Contact Center program. The AskUSDA Contact Center will serve as the “one front door” for phone, chat, and web inquires, transforming how the public interacts with USDA and providing an enhanced experience for the public.

“Part of our work here at USDA to be the most efficient, effective, and customer-focused agency in the federal government is to ensure our customers and Americans across the country can easily get support from our Department and answers to their questions,” said Secretary Perdue. “The AskUSDA Contact Center will act as one, centralized front door, ensuring good customer service is given to everyone who interacts with USDA.”…

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